Computer Support
Strong Support Is Paramount.
Helping you isn't just our job, it's our passion.
ECR provides world-class support for each of its valued clients. If you have any problems with any part of your new ECR Computer, repair services or Internet access, we have support and warranties built into your purchase. Just contact us and we will do what is necessary to make it right. Take a look below at your options and see, our support is second to none.
ECR's 1 Year On-Site Desktop System Warranty
Every ECR Desktop Computer you purchase carries a full 1 Year On-Site Warranty, absolutely free. If you have any problems with your computer, just call us and we will come to you.*
Not satisfied with just one year? Buy up to two more years for only $59 per year, per computer!
You can view our warranty here.
*Within Knox County, Ohio, at discretion of management.
Notebook System Warranty
Every notebook system we sell comes with a comprehensive 1-Year Manufacturer's Warranty. Should any problems arise with your Notebook, Our manufacturer's knowledgeable technical support will be able to assist you. If you don't feel comfortable contacting the manufacturer directly, let us know and we will handle it for you.
ECR's 30 Day Service Warranty
Every computer repaired in our Service Department is covered for 30 days against malfunction in the area we repaired. If it stops working or isn't right, bring it back within 30 days of your last service and we will make it right, free of charge.
Cartridge Product Guarantee
We guarantee all our cartrdiges whether compatible, remanufactured or genuine brands, to be free from defects. If you install your cartridge properly and your print-outs do not look the way they should, you may return the cartridge for us for a refund, exchange or credit. Refunds and exchanges are allowed within 30 days. Store credits are applied after 30, and up to 60 days. Stop in for full details!