UBackup Online Frequently Asked Questions

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How to add files to online backup

Continue with the Online Backup Wizard to the end.
Both scheduled and unscheduled backups can be run immediately by leaving the “Run backup now” option checked.
The options below “Run backup now” tell SOS what to do after the immediate backup has been launched.

From the Wizard Launch Page, click Advanced and select “Launch Physical Media Upload”
After clicking “Launch Physical Media Upload”, two options are presented with explanatory text

On Wizard Launch Page, select “Restore Online”
To do full recovery, do not filter the results; leave the calendar and filter boxes at their default settings
After recovery data is fully retrieved from the server (the “processing” graphic stops rotating), click “Next”
The treeview displays all systems backed up under this account
Check any/all systems to do a full recovery of the files and folders
Checking a system treeview node automatically checks all the files and folders beneath it.

In Step 1, “Search for backups to recover from” (see screenshot above), filters can be set to locate the desired file more easily.
In Step 2, “Select backups” (see screenshot above), expand the treeview to find the desired file within the appropriate system
Check only the file to be recovered

In Step 2, “Select backups”, of the Online Recovery Wizard, if more than one version has been backed up, these will appear in a dropdown in the file list in the right pane
Select any item in the dropdown to recover that version to any location you nominate

The calendar in Step 1, “Search for backups to recover from”, shows all dates in bold on which a backup was run
In Step 2, as described above, version dropdowns give you the date and time that individual versions were backed up to the server

Please order this through technical support, either at support@sosonlinebackup.com or through http://www.sosonlinebackup.com/support/. Alternatively, contact your reseller or VAR.

LiveProtect is continuous protection of files such that changes are backed up as they occur
To set LiveProtect on important files, click “Backup Online” from the Wizard Launch page to start the Online Backup Wizard
In Step 1, “What do you want to back up?”, right-click in the file list in the right pane any important file to be LiveProtected and select “Enable LiveProtect”

SOS now intelligently backs up open files This happens automatically; there is no extra configuration required of the user

Go to https://myaccount.managedoffsitebackup.net
Enter username and password, then click Online Recovery > Recover
All your system names are displayed in the web page as in the screenshot below, drill down to the file you want to recover

Navigate down to and then click on a file that you wish to share with others
Click the “share” option on a given file or folder to share it. Note: sharing large folders with the version 4 beta at this time is not recommended, as it can take quite a significant amount of time to process the request.

All files and folders selected for protection in the Online Backup Wizard can also be seen in the Classic View
Classic View includes further options for filtering which files are protected
Access Classic View through the “Advanced” button on Wizard Launch Page or the “Classic View” button in the wizards
In Classic View, select the “Options” tab
Select “Protected File Type Filters” and then set desired options